Terms of Service
Desert Olive Cleaning Services
Last Updated: July 4, 2026
1. Agreement
By booking a service or using our website (https://desertolivecleaning.com), you agree to these Terms of Service. If you don’t agree, please don’t use our services.
2. Eligibility
You must be 18 or older to book a service. By booking, you confirm you are the property owner or an authorized resident with permission to arrange cleaning at the service address.
3. Our Services
We provide Standard Cleaning, Deep Cleaning, and Move-In/Move-Out Cleaning for residential homes. Every new client begins with a full Deep Clean to establish a baseline. Service details and pricing are shown at booking.
4. Your Responsibilities
- Provide accurate booking information, including home size, condition, and access details.
- Secure pets safely before your appointment.
- Disclose any hazards, special surfaces, or areas requiring care.
- Treat our cleaning professionals with respect. Abusive, threatening, or unsafe behavior will result in immediate termination of service without refund.
- Secure or remove valuables and fragile items you don’t want handled.
5. Home Condition & Scope
If a home’s condition is significantly different from what was booked (heavy buildup, hoarding, biohazards, or materially more rooms), we may contact you to adjust pricing or scope before work continues. If we can’t reach you and the booked scope isn’t possible, the appointment may be rescheduled or cancelled under our Cancellation Policy.
6. Payment Terms
- Pricing is shown upfront at booking.
- Payment is authorized at booking and charged after your service is completed.
- We accept major credit and debit cards through our secure processor.
- Recurring service discounts apply as described at booking and require an active recurring schedule.
7. 24-Hour Reclean Promise
If you’re not satisfied with your Standard or Deep Clean, notify us within 24 hours of service completion and we’ll return to reclean the specific area at no charge. This promise does not apply to Move-In/Move-Out cleans. Details are in our service materials.
8. Cancellations & Rescheduling
Cancellations and rescheduling are governed by our Cancellation & Rescheduling Policy, incorporated into these Terms by reference.
9. Vetted Cleaning Professionals
Cleaning services are performed by vetted, background-checked independent cleaning professionals. Each is responsible for their own methods and equipment.
10. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
- We are not liable for indirect, incidental, or consequential damages.
- Claims for damage or loss must be reported within 24 hours of service completion, with supporting information, so we can investigate promptly.
11. Photos
Our cleaning professionals may take before/after photos of specific areas for quality and liability documentation. These are used internally only and are never posted publicly or shared without your written permission.
12. Changes to These Terms
We may update these Terms. Continued use of our services after changes means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of Nevada.
14. Contact
Questions? Email info@desertolivecleaning.com