Cancellation & Rescheduling Policy

Desert Olive Cleaning Services
Last Updated: July 4, 2026

 

Our Approach

We hold your appointment slot and schedule a cleaning professional specifically for you. Late cancellations and no-shows leave that slot empty and our professional without work — so the following applies.

 

Notice Window

Please cancel or reschedule before the calendar day of your service. Same-day changes are subject to the fees below.

 

Same-Day Cancellation (With Notice)

If you cancel or reschedule on the day of service but contact us before your arrival window begins, a fee of 50% of your service total applies. This fee does not roll over to a future service.

 

No-Show / No-Access (No Contact)

If our professional cannot access your home within 15 minutes of arrival and you cannot be reached, and you do not rebook within 48 hours, the full service total (100%) is charged as a cancellation fee. A future service requires a new booking and payment.

 

No-Show With Grace Rebook

If you miss your appointment but contact us within 48 hours to reschedule, and the new appointment falls within 7 days of the original date:

  • The full service total is charged on the missed-appointment day.
  • A portion is retained to cover the professional’s reserved trip; the remainder is applied as a credit toward your rescheduled service.
  • The specific credit amount is shown on your invoice.

Grace rebook conditions:

  • The 48-hour window is firm. Contact after 48 hours forfeits the credit.
  • The rescheduled service must occur within 7 days of the original date.
  • If you miss or cancel the rescheduled appointment, the credit is forfeited.

How to Cancel or Reschedule

Please include your name, service address, and appointment date.

 

Emergencies & Exceptions

We understand emergencies happen. Cancellation fees may be waived at our discretion for documented emergencies such as sudden medical events or family emergencies. Reach out to us as soon as you can.

 

Questions

Email info@desertolivecleaning.com and we’ll help.